Cancellations

Cancellations more than 10 days prior to arrival will be refunded less a $25(plus tax) admin fee. Cancellations 10 days prior to arrival will receive a credit equal to first-night deposit which can be used up to one year from date of cancellation.

The 10 day cancellation policy does not apply to Long Weekends, if you cancel a Long Weekend reservation you will receive a credit equal to first night deposit which can be used up to one year from date of cancellation.

Pre-Authorized Security Deposit 

All Suites have a Pre-Authorized security deposit. The deposit is fully refundable provided that there is no damage or extra cleaning required and that your room is in the same condition as it was when you arrived.

Credit Card Authorization Form

Credit Card Authorization Form must be filled out in full by Parent/ Guardian if guest is under the age of 18. We require a copy of Photo ID and Credit Card.

Consent Forms

Consent Forms must be filled out by Parent/Guardian if guest is under the age of 18. Parent/ Guardian is required to be on site upon check in. We require a copy of Photo ID and Credit Card.

Price and Rooms Assigned

Prices and rooms assigned are subject to change without notice at any time at the sole discretion of Wasaga Riverdocks

Right of Refusal

Wasaga Riverdocks Hotel Suites reserves the right to remove and evict persons from the property if they are found to be breaking policies or if they are an unpaid guest. A good behaviour code is in effect at all times. While this action would be a last resort, we cannot tolerate any situation which may escalate and put our property, staff and guests at risk. Under most circumstances a warning will be issued, at which time you can adjust your behaviour but there are some situations which may require immediate eviction. There is no refund or credit given to anyone who’s behaviour causes their own eviction. No exceptions.

Parking Passes

Parking passes are supplied to all guests staying at Wasaga Riverdocks, they are required to be in vehicles or bikes while on the property. Parking Passes are to be returned to office upon check out.

Wristband Policy

Wristbands in effect for long weekends. Wristbands must be worn at all times, if lost please report to the office and it will be replaced. Proper photo ID must be shown in order to receive new wrist band. Anyone not wearing a wristband will be asked to leave the premises, if persons do not leave the property they will be charged with trespassing.